Please refer to following frequently asked questions for possible answers. We are always happy to answer any other questions you may have.
Pre-order placement questions
What are your delivery charges?
What is your delivery timing?
Last-minute order. Can you deliver today?
I don't have full delivery address for my recipient in Nepal. Can you still deliver?
Can you deliver on my preferred delivery date?
Do you have customizable gift hampers?
Do you have a warranty card for electronic goods?
Do you have self pick up option?
How long will delivery take? Is it a home-delivery or my recipient will need to collect?
Can you confirm if my transaction is secure while we order online?
Do you have a preferred day delivery to outside Kathmandu valley?
Do you have sameday delivery to outside Kathmandu?
What is your return/exchange policy?
POST-ORDER QUESTIONS
How can I track my existing order?
My order has not been delivered yet. Why?
Can I cancel my existing order?
PAYMENT RELATED QUESTIONS
I tried to place an order but payment failed/declined. I could not process payment.
What payment options are available?
How do I place order with 'money transfer' payment method?
There's an error in billing. Where should I contact?
Contact Question
