Careers At Giftmandu

1. Customer Support Representative (Male/Female)

Position currently available = 1

Level: Entry level
Education: Bachelor's Degree
Job Location: Khumaltar, Dholahity, Lalitpur
Work hours: 9 am - 5 pm
Salary: Competitive and negotiable

Responsibilities:

- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide excellent customer service by answering questions, addressing concerns, and resolving issues.
- Process orders, returns, and exchanges accurately and efficiently.
- Educate customers about our products and services and assist with placing orders.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Stay up-to-date with our products, services, and policies to provide accurate information to customers.

Requirements:

- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or sales, preferably in an e-commerce environment.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and basic computer skills.
- Familiarity with e-commerce platforms and software is a plus.
- Available to work flexible hours..

2. E-commerce Product Listing Manager

Data Entry, Product Upload, Catalog Management (Male/Female)

Position currently available = 1

Level: Entry level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

Key Responsibilities:

- Manage the product listing process from start to finish, including creating, updating, and optimizing product titles, descriptions, images, and pricing
- Collaborate with the marketing and merchandising teams to ensure that products are presented in a visually appealing and compelling way

Qualifications:

- Excellent English writing skills
- Excellent computer and Internet skills
- Understanding of e-commerce platforms and product listing optimization strategies
- Ability to work well under pressure, multi-task, and maintain attention to details
- Time management
- Self-starter working independently with minimal supervision.
- Excellent communication and collaboration skills
- Bachelor's degree (running or completed) in a relevant subject

3. Junior Graphics Designer (Male/Female)

Position currently available = 0

Level: Entry level

Education: 10+2 Passed with Design Training

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

We are seeking a talented Junior Graphic Designer to join our e-commerce team. In this role, you will work closely with our senior designers to create visually appealing and compelling graphics and images for our e-commerce website and social media platforms. The ideal candidate will have a strong design portfolio, a passion for e-commerce design, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

- Create graphics and images for our e-commerce website and social media platforms
- Maintain consistency in brand identity across all design projects
- Stay up-to-date with design trends and best practices in e-commerce design

Qualifications:

- 1-2 years of experience in graphic design, preferably in e-commerce or digital marketing
- Proficient in Adobe Creative Suite, specifically Photoshop and Illustrator
- Strong communication and collaboration skills

Essential skills: computer savvy, excellent design skills, knowledge of eCommerce, team player who can work to meet deadlines, knowledge of photo editing software.

4. Social Media Manager (Male/Female)

Position currently available = 1

Level: Mid Level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

We are seeking a highly motivated and experienced Social Media Manager to join Giftmandu. In this role, you will be responsible for creating and executing social media strategies to grow our online presence, increase engagement with our audience, and drive sales. The ideal candidate will have a proven track record of success in social media management, a deep understanding of social media platforms, and a passion for e-commerce.

Key Responsibilities:

- Create and curate high-quality content for our social media platforms, including Facebook, Instagram, Twitter, Pinterest, and TikTok
- Plan and execute social media campaigns that align with our business goals and marketing objectives
- Collaborate with the creative team to ensure that social media content aligns with overall brand identity and messaging  
- Stay up-to-date with social media trends and best practices in e-commerce and digital marketing

Qualifications:

- Bachelor's degree in Marketing, Communications, or a related field
- Strong writing and communication skills with the ability to develop engaging content
- Ability to think strategically and execute social media campaigns that align with business objectives

5. Catalog Manager (Male/Female)

Position currently available = 0

Level: Entry level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

This is a products-listing management position responsible for supporting us in looking after and managing comprehensive product listing on our website. He or she will prepare a list of new products to upload and list them in appropriate categories to show on our website, as well as keep our online products catalog up-to-date by checking existing listings for new changes (such as new images, updated product descriptions, availability, etc.). 

Training and guidance provided.

Key skills: computer savvy, Microsoft Excel, English writing skills, basic image editing skills,  online research skills, attention to detail, knowledge in eCommerce, team player with the ability to work under deadlines.

6. Digital Marketing Trainee (Male/Female)

Position currently available = 1

Level: Entry Level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

We are seeking candidates for the position of Digital Marketing Trainee. As a Digital Marketing Trainee, you will have the opportunity to gain practical experience and develop essential skills in the field of digital marketing. This position is suitable for individuals who are eager to learn and grow in the digital marketing and eCommerce industry.

Responsibilities:

1. Assist in the development and implementation of digital marketing strategies across various channels, including social media, email marketing, search engine optimization (SEO), search engine marketing (SEM), and content marketing.
2. Collaborate with the digital marketing team to create engaging and compelling content for online platforms, including websites, blogs, and social media channels.
3. Assist in optimizing website content and structure to improve organic search rankings and enhance user experience.
4. Stay up-to-date with industry trends, best practices, and emerging technologies in digital marketing, and share knowledge with the team.
5. Assist in managing and maintaining digital marketing assets, including websites, landing pages, email templates, and online advertising materials.
6. Manage the end-to-end product listing process on our sales channel, ensuring accurate and compelling representation of our products.

What we look for in an ideal candidate:

7. Digital Marketing Manager (Male/Female)

Position currently available = 1

Level: Mid Level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

This is an on-site (in-the-office) job. Assistant Digital Marketing Manager is responsible for planning, developing, and implementing strategies to promote our products and services through various channels such as social pages (Facebook - https://www.facebook.com/giftmandu, Instagram - https://www.instagram.com/giftmandu, TikTok - https://www.tiktok.com/@giftmandu, email newsletters, and our website - https://www.giftmandu.com. The following are the primary functions of the position.

Create and upload content to the website and social pages
Design and optimize banner images to use on the website and other platforms
Keep track of progress and report on the marketing calendar
Manage our social media platforms
Working in a team to brainstorm new growth strategies

What we look for in an ideal candidate:

Bachelor’s degree
A minimum of 1-year experience in digital marketing
In-depth knowledge of various social media platforms and their best practices
Experience in arts and social media
Highly creative and excellent communication skills
Up-to-date on recent trends, tools, and technologies in digital marketing
Proficient in image/video editing software
Proficient in MS Office
Competitive salary and growth potential

8. Store Manager/Storekeeper (Female)

Position currently available = 1

Level: Entry level

Education: Bachelor's Degree

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

We are looking for a store manager (storekeeper) responsible for taking inventory stock, managing the store layout, supervising store staff, keeping records of purchases and sales, and reordering low-stock items. A storekeeper must be able to multitask and perform under pressure.

Job Specification

    Keeping a record of purchases and sales and reordering low-stock items.
    Managing store staff.
    Planning promotional campaigns for new products, aging products, or near-expiry products.
    Ensuring that the store is kept clean and organized.
    Must be organized and punctual.
    Well-presented and professional.
    Prior experience in retail would be advantageous.
    Excellent verbal and written communication skills.
    Proficient in Microsoft Office.

9. Gift Packing | Gift Wrapping Staff (Female)

Position currently available = 1

Level: Entry level

Education: SLC/SEE

Job Location: Khumaltar, Dholahity, Lalitpur

Work hours: 10 am - 5 pm

Salary: Competitive and negotiable

We are looking to hire a new Gift Packing Staff in Giftmandu's order processing team. She is responsible for preparing customer orders promptly, securely, and safely. Join our team to prepare and deliver happiness to our customers.

Job Specification

Prepare and gift wrap items as per customer orders.
Gift wrap special occasion orders placed by customers.
Creative gift wrapping, decorative and artistic skills
Organized and attention to details
Teamwork
English reading skills

10. Delivery Staff (Male/Female)

Position currently available = 0

Level: Entry level

Education: SLC/SEE

Job Location: Khumaltar, Dholahity, Lalitpur

Flexible work hours between 9 am - 6 pm

Salary: Competitive and negotiable

We are looking to hire new delivery staff for Giftmandu's logistics team. He/She is responsible to home-deliver customer orders timely and safely inside Kathmandu valley (Kathmandu, Lalitpur, Bhaktapur, and Kirtipur areas). Flexible hours and attractive pay. Join our team to deliver happiness to our customers.

Job Specification

A Delivery Person is responsible for delivering customer orders timely, securely, and safely. With flexible hours and attractive pay, a delivery staff candidate should have the following:

    A two-wheeler with a valid license
    Good knowledge of areas inside Kathmandu Valley
    Good driving records
    Good communication skills
    Good customer service skills
    Education SLE/SEE +
    Fun working environment
    Per delivery basis payment (plus fuel, mobile recharge, and khaja expenses)